Help

Enquiries

Our live chat service is open Monday to Friday, 9am to 4pm (GMT). Simply click the chat icon in the bottom left hand corner. If we are offline leave a message and we will get back to you as soon as we can.

Alternatively you can call us on +44 (0) 1534 789922. Our customer service line is open Monday to Friday, 10am to 4pm (GMT). Call charges vary according to service provider.

You can also email us at support@mymemory.com. We aim to respond to all enquiries within 24 hours.

Delivery

We endeavour to dispatch all orders within 24 hours, Monday to Friday.

For full delivery times and costs please visit our delivery information page, or use the Delivery link at the bottom of any page.

Change or Cancel Order

Because of our dispatch turnaround times we cannot always change or cancel orders, but we will do our best to accommodate any requests.

Please use our Live Chat service, which is open Monday to Friday, 9am to 4pm (GMT), if you have any queries of this kind so we can deal with your query as quickly as possible. Just click the chat icon in the bottom left hand corner. If we are offline leave a message and we will get back to you as soon as we can.

Item Not Received

In the event of non-delivery, please allow 21 days before contacting us (28 days for International customers). Postal regulations mean that unfortunately we cannot follow up on missing items before that time.

If your order has not arrived after this time, please contact us using one of the options at the top of this page.

Returns

To view our returns policy please visit our returns information page, or use the Returns link at the bottom of any page.

Payment and Privacy

We accept Visa, Mastercard, American Express, PayPal, Maestro, and Discover.

Our payment provider is Braintree. They adhere to the strictest security guidelines, so you can be assured of a secure shopping experience.

Personal details are never passed onto third parties and they will be used in accordance with the data protection act, for which we are registered.