+44 (0) 1534 789922 Mon-Fri 10am-4pm

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Help

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Enquiries

We offer a live chat service, which is open from 9am to 4pm (GMT). Just click the chat icon in the bottom left hand corner. If we are offline, you can still leave a message.

Alternatively you can call us on +44 (0) 1534 789922. Our information line is open Monday to Friday, 10am to 4pm (GMT). Call charges vary according to service provider.

You can also email us at support@mymemory.com. We aim to respond to all enquiries within 24 hours.

Delivery

We endeavor to dispatch all orders within 24 hours, Monday to Friday.

For full delivery times and costs please visit our delivery information page, or use the Delivery link at the bottom of any page.

Change or Cancel Order

Because of our dispatch turnaround times we cannot always change or cancel orders, but we will do our best to accommodate any requests.

Please use our Live Chat service between 9am and 4pm (GMT) if you have any queries of this kind so we can deal with your query as quickly as possible. Just click the chat icon in the bottom right hand corner. If we are offline, you can still leave a message.

Item Not Received

In the event of non-delivery, please allow 21 days before contacting us (28 days for International customers). Postal regulations mean that unfortunately we cannot follow up on missing items before that time.

If your order has not arrived after this time, please contact us using one of the options at the top of this page.

Returns

To view our returns policy please visit our returns information page, or use the Returns link at the bottom of any page.

Payment and Privacy

We accept Mastercard, Visa, Maestro, Solo, Delta, and Visa Electron. Our main payment provider is Payments Pro. We also accept payments via PayPal or Amazon Payments.

All payment providers we use adhere to the strictest security measures, so you can be assured of a secure shopping experience. We do not hold any payment card details.

Personal details are never passed onto third parties and they will be used in accordance with the data protection act for which we are registered.

Shopper Discounts and Rewards

Shopper Discounts and Rewards is a membership scheme that provides online shoppers with the opportunity to save money on purchases from a wide variety of well known retailers.

Through discounts and other seasonal vouchers, members of the Shopper Discounts and Rewards scheme can receive up to 20 per cent off purchases at the online stores of hundreds of these retailers.

In addition to saving money on online purchases, protection benefits including Extended Warranties and Delivery Guarantees are available to all members.

To find out more information about Shopper Discounts and Rewards:
Visit www.shopperdiscountsandrewards.co.uk

Call a customer service representative
Phone (free phone): 0808 234 1539
Mon - Fri: 8am - 8pm
Sat: 9am - 4pm

Or email customerservice@shopperdiscountsandrewards.co.uk

My Time Rewards

My Time Rewards is an online programme which provides its members with access to a wealth of discounts and offers for a diverse range of entertainment and leisure activities. This includes money off vouchers for leading hotels, restaurants, spas and beauty centres.

Members can search for vouchers and money off coupons for businesses within their local region and take advantage of additional benefits including Lost Baggage, Event Booking and Journey Delay Protections.

To find out more information about My Time Rewards:
Visit www.mytimerewards.co.uk

Call a customer service representative

Phone (free phone): 0808 234 1520
Mon - Fri: 8am - 8pm
Sat: 9am - 4pm

Or email customerservice@mytimerewards.co.uk

Stores

  • Kingston Store
  • Integral Store
  • Lexar Store
  • Sandisk Store